REFUND POLICY

1. General

This website, app.healthpractice.care, operated by Sysvine Technologies (“We/Our/Us”), is committed to providing high-quality services. If services are found to be deficient, this policy governs refunds.

2. Definitions

  • Business days: Non-Saturday, non-Sunday, non-holiday days.
  • Customer: Service recipient for consideration (excluding commercial purchases).
  • Date of transaction: Date of invoice of services or renewal.

3. Refund rules

  • Every effort is made to fulfill service as per specifications and timelines. If service was not provided due to unforeseen circumstances or limitations from our side, please contact us by 

Email:  support@healthpractice.care

Chat:  Chat

From Website:  https://healthpractice.care/help/ 

  • Refunds are not processed for Subscription placed for the wrong service.
  • Qualifying recent requests may be refunded, deducting any additional costs incurred.
  • Refunds require relevant documents and proof and are applicable to the original payment option.
  • Refund requests can be made by emailing concerns and questions to

Email:  support@healthpractice.care

Chat:  Chat

From Website:  https://healthpractice.care/help/

4. Service Issues and Subscription Transferability

  • If payment is detected, but the order is not confirmed, contact your respective bank. If the issue persists beyond 7 business days, contact

Email:  support@healthpractice.care

Chat:  Chat

From Website:  https://healthpractice.care/help/ 

  • Subscriptions may be transferred to other users within the same practice.

5. Exemptions

We reserve the right to refuse service if the issue was known beforehand, concerns free services, or if the refund window is closed.

6. Response Time

Refunds are normally processed within 30 business days after verifying the refund request. The refund period may vary due to banking and payment channels.

7. Cancellation and Refusal

A refund request can be canceled by contacting customer care at 

Email:  support@healthpractice.care

Chat:  Chat

From Website:  https://healthpractice.care/help/

We reserve the right to refuse any refund request not compliant with this policy or applicable laws.

8. Contact Us

For any feedback, concerns, or queries, please contact us at

Email:  support@healthpractice.care

Chat:  Chat

From Website:  https://healthpractice.care/help/